Pick Up Movers strongly believes: “If you work just for money, you’ll never make it- but if you love what you do and always put the customer first then success will be yours”.
When searching for a moving company, you may experience a bit of a hard time because of all the information circulating on the web. To simplify it, there is an explanation below of what parties are involved in the moving process- understanding this may ease your decision making.
Shipper – This is the customer or customers agent/representative who requested interstate/intrastate moving services.
Carrier – This is the actual moving company that owns trucks and moving equipment with a professional moving staff/crew. The moving company calculates an estimate for the moving services which is more accurate than the estimate a moving broker will provide. The price typically depends on the amount of items and the distance of the move.
The moving company is solely responsible for lost or damaged goods. Due to this fact, they work diligently to prevent mistakes, but are prepared to address the situation should the circumstances change.
Broker – This is any person or company who arranges or offers to arrange the transportation of property. Moving brokers receive compensation for this service. They do not own trucks/moving equipment nor do they employ movers. They are not accountable for your moving experience- whether positive or negative. Moving brokers are the middlemen between the person who is moving/relocating and the moving company.
The moving broker charges a fee (typically paid by the moving company to the broker for the lead opportunity). Once they transfer the contact information of the person in need of a move to the moving company- the broker is disengaged from all accountability and responsibility.
Agent – This is a local moving company authorized to act on behalf of a bigger moving company. In other words- in the beginning you are dealing with a company that stated they will provide quality service yet you will be moved by the other moving company- hoping you will receive the service promised to you over the phone.
Now you contain the knowledge of the above mentioned aspects- you’ve been introduced to the circle of people you may deal with, and it can give you a better understanding of what to ask when you are on the telephone communicating with companies or representatives.
Best and warmest regards,
Team of Pick Up Movers.